Additional Questions

8

• What are the annual subscription terms?
• How can I get my child’s school to start using The Juice?
• I have feedback, who can I get in touch with?
• What is your privacy policy?
• Can I sign my child up, even if their school isn’t a subscriber?
• What can I do if I don’t like something about The Juice?

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Classes and Assignments

14

• Will students’ achievement points be accumulated if they read the same story more than once?
• If a student is in more than one class, how will the student know which teacher assigned an article to them?
• Can a student receive the same assignment from more than one teacher?
• How do I know if a student is in more than one class?
• Can a student be in more than one class at the same time? 
• What happens to my student’s records after the class end date?

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Content Tags

5

• How frequently are new articles tagged and added to The Juice platform?
• Are there additional resources available to support educators in using Content Tags effectively?
• I can’t find many articles with the Content Tag I selected. How do I find more?
• How can teachers and administrators benefit from Content Tags?
• What are Content Tags and how do they work?

Data and Reporting

4

• Where do teachers see an overview of a student’s Lifetime Achievements for Stories Read and Questions Attempted? 
• Where do I track assignments?
• How do I view class activity reports?
• How can I see individual student quiz results?

District Administrator

4

• How can a District Administrator administer a class?
• How do I become a District Administrator?
• How can I use the District Administrator account?
• What is the District Administrator?

Integrating with Other Platforms

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• Why didn’t my students receive an email after I rostered my LMS classes?
• Why did I receive a message saying I do not have an account when I tried to sign in with my LMS credentials?
• Why did the Juice confuse me as a student when I first signed in with my LMS credentials?
• Why is my synced LMS class missing students?
• Why don’t I see my LMS Class in my Juice Teacher Portal class list to sync?
• What is the process to integrate our district LMS with the Juice?

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Managing Your Account

8

• What options are available for cancelling my monthly classroom subscription to The Juice?
• How do I cancel my monthly subscription to The Juice?
• Can I cancel my free trial account, but keep access to the content for my students until my expiration date? 
• How to cancel your free trial of The Juice
• How do I add more classes to my teacher account?
• How do I change my payment information?

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Passwords

4

• How do I change my child’s password?
• I forgot the password to my parent portal, how do I reset it?
• How do I reset my student’s password?
• How do I change my password?